Terms of service
Last updated: 19 September 2026
These Terms of Service govern your use of the Gregory & Black website and the purchase of products and services from Gregory & Black.
Throughout these Terms, “Gregory & Black”, “we”, “us” and “our” refer to Gregory & Black. “Customer”, “you” and “your” refer to the person or business purchasing goods or services from us.
By using our website, placing an order, accepting a quotation, approving a design or instructing us to begin work, you agree to these Terms where applicable.
Nothing in these Terms affects your statutory rights as a consumer.
1. About Gregory & Black
Gregory & Black is a British engineering and manufacturing business providing products and services including, but not limited to:
- Laser engraving and cutting
- UV printing
- 3D printing
- CAD and product design
- Prototyping
- Bespoke manufacturing
- Small-batch production
- Personalised products
- Branding and signage
- Automotive servicing, diagnostics and modifications
- Bespoke automotive components
- General engineering and custom projects
Our contact details are:
Gregory & Black
Rock Farm
Wheatley Hill
DH6 3NL
United Kingdom
Email: gregoryandblack@gmail.com
2. Website Use
You may use this website for lawful purposes only.
You must not misuse the website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access, scrape or reproduce substantial parts of the website without permission, or use the website for fraudulent or unlawful purposes.
We may update, modify, suspend or withdraw parts of the website where reasonably necessary.
3. Product & Service Information
We make reasonable efforts to ensure descriptions, photographs, specifications, dimensions and other information displayed on our website are accurate.
Because many Gregory & Black products are manufactured, engraved, printed or finished using physical materials and manufacturing processes, minor variations may occur between individual products.
Natural materials such as wood, slate, leather and similar materials may vary in grain, colour, texture, markings and appearance.
Colours displayed on screens may also vary from the finished physical product.
Such reasonable variations are not necessarily defects.
Nothing in this section limits your rights where goods are faulty, not as described or otherwise fail to conform to the contract.
4. Orders
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to decline or cancel an order before acceptance where reasonably necessary, including where:
- A product is unavailable
- An obvious pricing or listing error has occurred
- We cannot complete the requested customisation
- Customer-supplied material is unsuitable
- We reasonably believe an order is fraudulent
- The requested work would be unlawful or infringe another person's rights
- We cannot safely or reasonably manufacture the requested product
Where we cancel an order after payment has been taken and no amount is properly due for work already authorised or supplied, the applicable payment will be refunded.
For online consumer transactions, we will provide the contract information/confirmation required by applicable distance-selling law. UK online sellers are also required to provide customers with key information including product/service descriptions, prices and delivery costs before purchase.
5. Prices & Payment
Prices will be shown on the website or provided in a quotation.
Where delivery, installation, design work, additional materials or other charges apply, these will be communicated where applicable.
Payment may be required in full before production or dispatch.
For larger bespoke projects, we may require a deposit or staged payments. Any project-specific payment arrangements will be stated in the applicable quotation or agreement.
Unless otherwise agreed, work will not begin until any required deposit or advance payment has been received.
Ownership of goods remains with Gregory & Black until all sums properly due for those goods have been paid in full, to the extent permitted by law.
6. Quotations
Unless otherwise stated, quotations are based on the information, specifications and requirements supplied to us at the time.
If the scope of work subsequently changes, additional work may be quoted separately.
A quotation may specify its own validity period.
Obvious clerical or calculation errors may be corrected before a contract is formed.
7. Bespoke, Custom & Personalised Work
Many Gregory & Black products are manufactured or modified specifically for individual customers.
This may include:
- Engraving
- Personalisation
- Custom printing
- Bespoke signage
- Custom dimensions
- Customer-specific designs
- 3D printed components
- Bespoke manufactured components
- Special-order products
- Custom automotive components
- Products permanently modified to customer requirements
Customers are responsible for checking information they provide to us.
This includes names, spelling, dates, measurements, dimensions, specifications, artwork, photographs, logos, quantities and other instructions.
Once production has begun, changes may not be possible and additional work requested by the customer may incur additional charges.
Custom-made and clearly personalised products are generally excluded from the normal change-of-mind cancellation right applying to eligible distance purchases. This does not remove your statutory rights if a custom product is faulty, not as described or does not conform to the agreed specification.
Our separate Refund & Returns Policy provides further information.
8. Artwork, Proofs & Approval
Where we provide a design, artwork proof, digital mock-up, CAD drawing, specification or other approval document, you are responsible for checking it carefully before approval.
You should check, where relevant:
- Spelling
- Names
- Dates
- Wording
- Dimensions
- Quantities
- Layout
- Positioning
- Artwork
- Logos
- Specifications
- Other customer-specific details
Once you approve a proof, we may rely upon that approval when commencing production.
Where we manufacture accurately according to information or artwork incorrectly supplied or approved by you, we will not ordinarily be responsible for the customer-supplied error. This does not exclude liability where the problem results from our own failure to provide the goods or services as required by law.
9. Customer-Supplied Artwork & Intellectual Property
By providing us with artwork, logos, photographs, designs, trademarks, text or other material, you confirm that you have the necessary rights or permission for us to use that material for the requested work.
You agree not to knowingly ask us to reproduce material that infringes another person's intellectual property rights.
We may refuse work where we reasonably believe the requested use may infringe another person's rights or be unlawful.
10. Gregory & Black Designs & Intellectual Property
Unless otherwise agreed in writing, intellectual property created independently by Gregory & Black remains the property of Gregory & Black.
This may include original designs, CAD files, manufacturing methods, templates, jigs, fixtures, tooling concepts, graphics, photographs, prototypes and other original materials.
Purchasing a finished product does not automatically transfer copyright, design rights, manufacturing files or other intellectual property associated with its creation.
Where a project requires ownership or licensing of intellectual property to transfer to the customer, this should be agreed separately in writing.
11. Prototypes & Development Work
Prototypes are, by their nature, development products.
Unless specifically agreed otherwise, prototypes may be intended for evaluation, testing, development or proof-of-concept purposes rather than final production use.
Further development, testing or revisions may be necessary before a prototype is suitable for its intended final application.
Any particular performance, load, safety or regulatory requirements should be disclosed to us before work begins.
12. Customer-Supplied Items
Where customers provide their own products or materials for engraving, printing, modification, fabrication or other work, they should disclose any unusual value, sentimental importance or relevant material characteristics before work begins.
Manufacturing and modification processes can involve inherent risks depending on the material and product supplied.
We will exercise reasonable care and skill when handling customer property. We do not exclude liability where loss or damage results from our failure to exercise the care required by law.
13. Production & Lead Times
Production and completion dates may vary depending on workload, material availability, project complexity, customer approvals and third-party supply.
Any estimated completion date is an estimate unless we expressly agree that a particular date is contractually binding.
Where a delay occurs, we will deal with it in accordance with applicable consumer law and any specific agreement made with you.
Where no specific completion time has been agreed for a consumer service, the law requires services to be performed within a reasonable time.
14. Delivery
Delivery options, charges and estimated timescales will be displayed or communicated where applicable.
Customers are responsible for providing accurate delivery information.
Risk in goods passes in accordance with applicable law.
Where goods are delivered by courier, please inspect the package and product promptly and notify us as soon as reasonably possible if it has arrived damaged.
For consumer distance sales, unless another delivery period has been agreed, applicable rules generally require goods to be delivered within 30 days.
15. Returns, Cancellations & Refunds
Returns, cancellations and refunds are governed by our separate Refund & Returns Policy, which should be read alongside these Terms.
Eligible standard, non-customised products may be returned in accordance with that policy.
Custom, bespoke and personalised products cannot ordinarily be returned simply because the customer has changed their mind.
This does not affect statutory rights relating to faulty, damaged, misdescribed or non-conforming goods.
16. Automotive Work
Automotive services may include servicing, diagnostics, repairs, modifications, accessory installation, fabrication and bespoke component work.
Before undertaking substantial additional work beyond the agreed scope, we will seek customer authorisation where reasonably practicable.
Customers must inform us of any relevant existing faults, previous modifications or other information that may affect the work.
Diagnostic work identifies faults based on the information, symptoms and vehicle condition available at the time. Diagnosis does not necessarily guarantee that unrelated or intermittent faults will not subsequently occur.
Modified vehicles may be subject to insurance, warranty, roadworthiness, approval or other requirements. Customers are responsible for notifying their insurer and complying with requirements applicable to their vehicle, except to the extent a particular legal obligation rests with Gregory & Black.
Nothing in these Terms excludes our obligation to perform consumer services with reasonable care and skill.
17. Installation & Customer Modification
Products should be installed and used appropriately for their intended purpose.
Where professional installation is recommended, customers should use a suitably competent person.
Gregory & Black is not responsible for loss or damage caused solely by incorrect installation, misuse, unauthorised modification, neglect or use contrary to instructions, where that loss or damage was not caused by a defect or breach on our part.
Nothing in this section limits rights that cannot lawfully be excluded.
18. Business & Trade Customers
Customers purchasing wholly or mainly for purposes relating to their trade, business, craft or profession may have different rights from consumers.
Business and trade orders may be subject to project-specific quotations, purchase orders, deposits, credit arrangements, specifications and written agreements.
Where separately agreed written project terms conflict with these general Terms, the project-specific terms will take precedence to the extent of the conflict, subject to applicable law.
Consumer protections described in these Terms apply where the customer legally qualifies as a consumer.
19. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded for death or personal injury caused by negligence, fraud, or mandatory consumer rights.
For consumers, we do not seek to exclude responsibility for faulty goods, goods that are not as described, or services that have not been performed with the reasonable care and skill required by law. UK guidance expressly warns businesses against terms attempting to remove those responsibilities.
We will not be responsible for losses that were not caused by our breach or that were not reasonably foreseeable when the contract was made, subject to applicable law.
Nothing in these Terms affects remedies available to consumers under applicable legislation.
20. Events Outside Our Reasonable Control
We will not be responsible for delay caused by events genuinely outside our reasonable control, such as serious disruption to utilities, transport networks, suppliers or other circumstances we could not reasonably prevent.
Where such an event materially affects an order, we will communicate with the customer and take reasonable steps to minimise disruption.
This clause does not remove any statutory cancellation, refund or other rights that may arise because of a delay.
21. Refusal of Work
We reserve the right to refuse work that is unlawful, unsafe, fraudulent, abusive, discriminatory, infringes intellectual property rights, or which we reasonably believe we cannot perform safely or to an appropriate standard.
Where we refuse work after receiving payment, any refund due will be handled according to the circumstances and applicable law.
22. Website Content
All content on this website, including branding, photographs, graphics, text, product designs and website materials, belongs to Gregory & Black or is used with permission unless otherwise stated.
Content may not be reproduced commercially without prior permission except where permitted by law.
23. Third-Party Services
Our website may use or link to third-party services such as payment providers, delivery companies and social media platforms.
Those third parties may operate under their own terms and privacy policies.
A link to another website does not necessarily constitute endorsement of all content on that website.
24. Personal Information
Personal information supplied through our website or during an order will be handled in accordance with our Privacy Policy and applicable data protection law.
25. Complaints
If you are unhappy with a product or service, please contact us so that we can investigate the matter.
Email: gregoryandblack@gmail.com
Please provide your order or project details and a clear description of the issue.
We aim to resolve legitimate problems fairly and promptly.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, website or applicable law.
The Terms applying to an order or contract will ordinarily be those applicable when the relevant contract was formed, unless a later change is agreed or required by law.
The current version will be published on our website with the date it was last updated.
27. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
28. No Waiver
If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.
29. Governing Law
These Terms and contracts between Gregory & Black and customers are governed by the applicable laws of England and Wales, subject to any mandatory rights a consumer may have under the law applicable to them.
Nothing in this clause removes any mandatory consumer right concerning where legal proceedings may be brought.
30. Contact
Questions regarding these Terms of Service can be sent to:
Gregory & Black
Rock Farm
Wheatley Hill
DH6 3NL
United Kingdom
Email: gregoryandblack@gmail.com